topic Re: Routher NEEDS regular restarts to work in Broadband

Routher NEEDS regular restarts to work

Paulr64 — Sun, 15 Dec 2024 09:04:50 GMT

How can I get to speak to a real person about my daily need to restart my Router.
All I get is the Robot that tests the line and Router but never finds the ongoing daily problem?

I spoke with someone who said they were sending out a replacement router a week ago

I am still waiting for one ,,

How do I escalate this problem ???

Re: Routher NEEDS regular restarts to work

Kiciaaaa1111 — Sun, 15 Dec 2024 11:18:55 GMT

I dnt u der stand how this can be happening to so many people all of a sudden ? Literally everyone got the same problem….

Re: Routher NEEDS regular restarts to work

Gliwmaeden2 — Sun, 15 Dec 2024 13:37:47 GMT

Please complete your community forum profile details, @Paulr64, for staff to identify your account.

They'll respond on here after the weekend.

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.

Re: Routher NEEDS regular restarts to work

Paulr64 — Sun, 15 Dec 2024 20:20:35 GMT

Poor Software roll out

This is the UK

Incompetence is the rule

I never have this problem in France everything is stable and just works seamlessly

Re: Routher NEEDS regular restarts to work

Karl-TalkTalk — Mon, 16 Dec 2024 11:19:36 GMT

Hi Paul

Our network teams are investigating as a priority and working with our vendors to explore ever option.

As soon as we have more information, we will update our Community.

Thanks

Karl.