topic Wi-Fi Router in Broadband

Wi-Fi Router

IDunwell — Sun, 15 Dec 2024 19:57:19 GMT

Mi Wi-Fi stops working intermittently, apparently it’s a become a known problem! The advice is to reset the router but my router won’t reset, I have to turn it on off before my Wi-Fi comes on again until it fails again. But the router light always stays white it’s only when my Wi-Fi connected devices stop working I know there is a problem. Looking on this forum others are experiencing similar issues and their routers are being replaced.

Re: Wi-Fi Router

Gliwmaeden2 — Sun, 15 Dec 2024 22:03:41 GMT

Please complete your community forum profile, @IDunwell, so that staff can identify your account when they pick up this thread during the day.

Go via your avatar; settings; drop down menu...complete Personal Information. SAVE CHANGES.

Please just follow up on this thread. Posting on another customer's thread pushes it back I'm the queue for attention so delays the response for the OP.

Re: Wi-Fi Router

Debbie-TalkTalk — Mon, 16 Dec 2024 11:24:27 GMT

Hi @IDunwell

Apologies for this.

I think this may be related to a current fault that our engineers are investigating - (white light on router but no connection) I'll post back here as soon as I receive an update from the team investigating this.

Thanks

Re: Wi-Fi Router

Debbie-TalkTalk — Mon, 16 Dec 2024 11:43:21 GMT

Hi @IDunwell

Apologies for this.

Our engineers are investigating this issue and they have asked if you can try the below:

Change your router DNS settings to use Google DNS.

Open your web browser, type http://192.168.1.1 into the address bar and press Enter
Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
Select See internet settings
Select Manage advanced settings
Select TalkTalk WiFi Hub
Select DNS Tab
Make sure ON is enabled
Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
Select Apply

Please note ; If you currently use any Homesafe services such as Homework Time etc. This will not work whilst you have the DNS set to Google.