topic Re: fast 266 wifi booster not connecting in Broadband

fast 266 wifi booster not connecting

ya0148 — Sat, 14 Dec 2024 23:52:38 GMT

I got a WIFI booster but trying to connect via WPS but connection fails, tried to reset but still connection times out and fails

Re: fast 266 wifi booster not connecting

KeithFrench — Sun, 15 Dec 2024 13:22:28 GMT

Have you followed my guidelines in my sticky on this subject:-

https://community.talktalk.co.uk/t5/Broadband/Very-Important-V2-Sagemcom-FAST266-Wi-Fi-Booster/m-p/3058239#M869159

If you have, what light sequence exactly are you seeing on the 266?

Re: fast 266 wifi booster not connecting

ya0148 — Sun, 15 Dec 2024 21:24:54 GMT

followed, but the blue light is flashing constantly - forever, not connecting to router

Re: fast 266 wifi booster not connecting

ferguson — Sun, 15 Dec 2024 21:33:54 GMT

I notice that in a previous topic you mentioned you had been with Shell Energy, which make/model/firmware of router do you have?

Re: fast 266 wifi booster not connecting

ya0148 — Sun, 15 Dec 2024 21:45:55 GMT

zyxel

Re: fast 266 wifi booster not connecting

KeithFrench — Sun, 15 Dec 2024 21:52:57 GMT

You do have either of the Sagemcom 5364 or 5464 routers do you? Have you enabled WPS on both bands within the router's UI?

Re: fast 266 wifi booster not connecting

ya0148 — Sun, 15 Dec 2024 21:54:31 GMT

i have an old post office zyxel router, not sagemcom

Re: fast 266 wifi booster not connecting

ferguson — Sun, 15 Dec 2024 21:57:44 GMT

Well then it won't work with that, who and why suggested that this booster would help?

Re: fast 266 wifi booster not connecting

KeithFrench — Sun, 15 Dec 2024 21:58:13 GMT

No definitely not.

Re: fast 266 wifi booster not connecting

ya0148 — Sun, 15 Dec 2024 21:59:57 GMT

I have asked CS to replace my old router due to very poor wifi coverage (less than 1mbs - ethernet works fine) and this is what they have sent out..

Re: fast 266 wifi booster not connecting

KeithFrench — Sun, 15 Dec 2024 22:01:42 GMT

Go back to them & tell them that the 266 is a booster, not a router & is totally incompatible with the router you have. It can only work with the Sagemcom FAST 5364 or 5464 routers.

Re: fast 266 wifi booster not connecting

ferguson — Sun, 15 Dec 2024 22:06:27 GMT

As a former Shell Energy customer you need to specify that when contacting customer services. Sadly, the support team here are not able to help at present.

Re: fast 266 wifi booster not connecting

ya0148 — Sun, 15 Dec 2024 22:08:38 GMT

i have contacted them many times and this was the result..

can CS here on the community please solve this issue please

Re: fast 266 wifi booster not connecting

KeithFrench — Sun, 15 Dec 2024 22:09:39 GMT

I have asked one of TalkTalk's support to pick your thread up and advise you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: fast 266 wifi booster not connecting

ferguson — Sun, 15 Dec 2024 22:11:45 GMT

@ya0148

You seem to have missed my post just earlier, the support team here cannot help with former Shell Energy customers.

Re: fast 266 wifi booster not connecting

KeithFrench — Sun, 15 Dec 2024 22:13:30 GMT

@ya0148

Hence why I have asked the TalkTalk support staff on here to advise you.

Re: fast 266 wifi booster not connecting

ferguson — Sun, 15 Dec 2024 22:18:07 GMT

@KeithFrench

It had already been flagged up. Are you not aware that the support team here are unable to assist former Shell Energy customers?

Re: fast 266 wifi booster not connecting

KeithFrench — Sun, 15 Dec 2024 22:21:13 GMT

Hi @ferguson

The subject title is that this 266 Booster is not connecting via WPS, with no mention of being an ex-Shell customer. I did assume that he had a Sagemcom router, isn't that a reasonable assumption? If the title was could not connect a 266 to a Shell or PO router, then I would have known that from the start.

Re: fast 266 wifi booster not connecting

ferguson — Sun, 15 Dec 2024 22:26:26 GMT

Absolutely reasonable assumption initially. But it turns out that the poster is a former Shell Energy customer with a non Sagemcom router, as became clear as the topic unfolded. So your advice sadly didn't apply.

Re: fast 266 wifi booster not connecting

KeithFrench — Mon, 16 Dec 2024 09:27:39 GMT

Hi @ferguson

My main interest here is the customer, but yes I fully understand TalkTalk policy over the Shell Migration team.

The customer made a reasonable request on here having got nowhere with that team and asked if he could get help from the forum TalkTalk staff. After all, if they can't (which he didn't realise), what is the point of them having access to the forum? So why did I escalate this to the support staff? Well in my notes I outlined the totally incorrect way that he had been supplied the Sagemcom FAST 266 WiFi Booster, in the hope that it could be fed back to the Shell Migration team.