topic Re: White light but no internet in Broadband

White light but no internet

LisaMorris62 — Sun, 15 Dec 2024 22:22:48 GMT

I have a brand new router due to the last one stopping working. This one, the white light is on and works for a while, but then the internet drops out but the white light is still on. I restart it and the whole cycle starts again. Any ideas what is the problem.

Re: White light but no internet

Reenz — Sun, 15 Dec 2024 22:36:42 GMT

I’m having the same issue since 2 days.

Re: White light but no internet

Gliwmaeden2 — Sun, 15 Dec 2024 22:40:34 GMT

Please return to the message board and click on start a topic , @Reenz.

Staff will respond during the day to the original poster only in this thread.

You and @LisaMorris62 both need to complete your community forum profile details for Talktalk staff to identify your accounts.

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.

Re: White light but no internet

Debbie-TalkTalk — Mon, 16 Dec 2024 11:42:52 GMT

Hi @LisaMorris62

Apologies for this.

Our engineers are investigating this issue and they have asked if you can try the below:

Change your router DNS settings to use Google DNS.

Open your web browser, type http://192.168.1.1 into the address bar and press Enter
Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
Select See internet settings
Select Manage advanced settings
Select TalkTalk WiFi Hub
Select DNS Tab
Make sure ON is enabled
Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
Select Apply

Please note ; If you currently use any Homesafe services such as Homework Time etc. This will not work whilst you have the DNS set to Google.