topic Re: Loss of internet in Broadband

Loss of internet

Toni1231 — Sun, 15 Dec 2024 22:47:02 GMT

Router on solid white light and internet connection going off. Switched off for 20 mins turn back on working for about an hour then same issue been like this since last Tuesday been in touch twice yesterday and still no internet connection for long. Won’t let me reset the router using the button held in for 30 seconds but still solid white light

Re: Loss of internet

melissamurrayx — Sun, 15 Dec 2024 23:04:32 GMT

I have been having the same issue for almost 2 weeks an engineer was out says everything was working fine white light on at all times but saying no connection constantly having to reset router for it to work again was sent out a new router to try and well that is just doing exactly the same my mother who is also with talk is having the same issue and from what i can see on here many others are having the same issue as me its not exactly ideal never had any issues before and now this constantly having to reset it

Re: Loss of internet

Toni1231 — Sun, 15 Dec 2024 23:06:54 GMT

I’ve never seen so many people with the same issue it’s crazy but when will talk talk resolve this issue it’s frustrating and inconvenient when we pay for a service that doesn’t work

Re: Loss of internet

melissamurrayx — Sun, 15 Dec 2024 23:09:59 GMT

Yeah exactly between on live chat and on the phone to them and explaining it to them no one seems to be helping someone is supposed to be calling me tomorrow between 10-12 to see how the new router is i will be telling them its just doing the same and that other people are experiencing the same issue like you said we are all paying for a service that is barely working clearly something wrong on their end

Re: Loss of internet

ferguson — Sun, 15 Dec 2024 23:21:18 GMT

It is best if you each start your own topic. But I have certainly noticed that there seems to be a trend here and I have raised it with the support team directly,

Re: Loss of internet

Karl-TalkTalk — Mon, 16 Dec 2024 11:44:27 GMT

Can you change the DNS Settings in your router to use Google DNS, and test this over the course of the day to see if this resolves the connectivity issue where the router light remains white.

Please report back if this does help as this will aid our investigation.

Change your router DNS settings to use Google DNS.

Open your web browser, type http://192.168.1.1 into the address bar and press Enter
Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
Select See internet settings
Select Manage advanced settings
Select TalkTalk WiFi Hub
Select DNS Tab
Make sure ON is enabled
Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
Select Apply

Please note ; If you currently use any Homesafe services such as Homework Time etc. This will not work whilst you have the DNS set to Google.

Thanks

Karl.