topic Re: Eero 6 in Broadband

Eero 6

BiaPro — Tue, 10 Dec 2024 20:09:10 GMT

I have got an eero 6 as part of my contract renewal. I tried a few times to connect but never works. I am folosi g the instructions and I already tried all advised troubleshooting. It says ,your eero can’t reach the internet’ Can you please help? 🙏

Re: Eero 6

ferguson — Tue, 10 Dec 2024 20:15:10 GMT

It looks from the ONT that you have a City Fibre installation, you may need a profile change. The support team here can sort this out for you, make sure that your personal details including TalkTalk account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Eero 6

BiaPro — Tue, 10 Dec 2024 20:34:02 GMT

Thank you @ferguson 🙂

Re: Eero 6

ferguson — Tue, 10 Dec 2024 20:39:21 GMT

You're welcome. You should be able to use your existing router in the meantime.

Re: Eero 6

Chris-TalkTalk — Wed, 11 Dec 2024 09:28:13 GMT

Hi BiaPro,

I've changed your profile. Could you give it an hour and then retest the eero. Please let us know how you get on

Chris

Re: Eero 6

BiaPro — Sat, 14 Dec 2024 12:07:31 GMT

Hi Chris,

I am connected to eero 👌

Thank you all for your support!

Have a great weekend 🙂

Re: Eero 6

Chris-TalkTalk — Mon, 16 Dec 2024 08:45:20 GMT

That's great, thanks for letting me know 🙂

Chris