topic Re: Wi-Fi keeps disconnecting in Broadband

Wi-Fi keeps disconnecting

Leemg3 — Sat, 14 Dec 2024 19:33:12 GMT

My Wi-Fi keeps disconnecting and all devices in the household have no Internet access. If I reboot the router it works for a while. White light remains on the router when devices aren't connecting .

What can I do to rectify this?

Re: Wi-Fi keeps disconnecting

ferguson — Sat, 14 Dec 2024 20:03:35 GMT

This has been flagged up to the support team here for you, they will respond as soon as they can when they are back online on Monday.

Re: Wi-Fi keeps disconnecting

Anonymous — Mon, 16 Dec 2024 09:39:19 GMT

Hi Lee,

I'm really sorry to hear this. I've run a test on your line now which is clear, however we are seeing quite a few posts about a white light on the router but no internet connection until the router is rebooted. This has already been escalated and it is under investigation and I will keep you updated as soon as I know more.

Thanks

Michelle

Re: Wi-Fi keeps disconnecting

Leemg3 — Tue, 17 Dec 2024 14:42:43 GMT

Any updates on this problem?

Re: Wi-Fi keeps disconnecting

Debbie-TalkTalk — Tue, 17 Dec 2024 14:48:55 GMT

Hi @Leemg3

We’re aware that some of our customers are having problems with their service. Your Wi-Fi Hub may experience a loss of connection while the white light remains on. We're sorry for the inconvenience this is causing, the team continue to work on a resolution and testing is currently taking place on a potential fix. Please check back here for updates.

Service Status | TalkTalk Help & Support

Re: Wi-Fi keeps disconnecting

Anonymous — Wed, 18 Dec 2024 07:05:25 GMT

Morning,

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle