topic Re: Talktalk Hub - blinking orange light and no internet in Broadband

Talktalk Hub - blinking orange light and no internet

alaninternetproblem — Sat, 14 Dec 2024 13:26:15 GMT

I've been using my Talktalk hub for a while.

In the past week, it's now showing a blinking orange light and I have no Internet connection.

I've called Talktalk for help who are too busy and have asked to call back. They ran a test on the line and said that was working fine.

I've since tried talking to them on their online chat but have been waiting over half an hour for help.

Has anyone else had this issue and what resolved this? Any help would be appreciated as it's been basically a week without WiFi and I'm not getting any real assistance from Talktalk.

Re: Talktalk Hub - blinking orange light and no internet

fr8ys — Sat, 14 Dec 2024 14:12:16 GMT

Openreach say they have issues in various regions.

Please see here for details.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Are you in one of these areas perhaps?

Please note that staff here are not back until Monday,

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Talktalk Hub - blinking orange light and no internet

Anonymous — Mon, 16 Dec 2024 09:40:27 GMT

Hi alan,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle