topic Re: Internet down in Dymchurch area? in Broadband

Internet down in Dymchurch area?

CatMan0 — Fri, 13 Dec 2024 17:14:39 GMT

Anyone else having issues with no broadband or intermittent last few days? Currently nothing at all on all devices.

Re: Internet down in Dymchurch area?

KeithFrench — Fri, 13 Dec 2024 22:10:24 GMT

What make/model of router do you have? What lights are on it & which package are you on?

Re: Internet down in Dymchurch area?

Anonymous — Mon, 16 Dec 2024 07:59:15 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet down in Dymchurch area?

Starlightbeebright — Mon, 16 Dec 2024 09:50:51 GMT

Keith, look at how many people are experiencing this, its not down to the router specifically, its a wider issue.

Re: Internet down in Dymchurch area?

KeithFrench — Mon, 16 Dec 2024 10:03:47 GMT

Hi @Starlightbeebright

I escalated this to TalkTalk for @CatMan0 because I am just a customer, I have no access to the TalkTalk network or other customers' routers, what else can I do?

Re: Internet down in Dymchurch area?

Starlightbeebright — Mon, 16 Dec 2024 10:06:25 GMT

Thats absolutely great, and a kind service, its just frustrating us all, some of us had deadlines to complete and since Friday that has been impossible to stay connected, not to mention the appalling customer service, its just been a bit of a weekend with no real answers from anyone.

Re: Internet down in Dymchurch area?

KeithFrench — Mon, 16 Dec 2024 10:35:16 GMT

Hi @Starlightbeebright

I totally understand your frustration, but please bear in mind that the TalkTalk staff on here, do not work at weekends.

Re: Internet down in Dymchurch area?

Debbie-TalkTalk — Mon, 16 Dec 2024 12:06:27 GMT

HI @Starlightbeebright

I have posted on your topic on the Community.

Thanks