topic Re: Internet dropping since start of this week in Broadband

Internet dropping since start of this week

Pipecleaner — Fri, 13 Dec 2024 22:33:06 GMT

Internet drops out every 30-45 mins. White light on router stays solid. It has been a problem only this week and not before. Really hard to get on with work etc. with it like this. Please can you advise.

Re: Internet dropping since start of this week

ferguson — Fri, 13 Dec 2024 22:36:58 GMT

This has been flagged up to the support team for you, but please bear in mind that they won't be back online until Monday.

Re: Internet dropping since start of this week

Chris-TalkTalk — Mon, 16 Dec 2024 08:08:52 GMT

Hi Pipecleaner,

Just to confirm, are you still experiencing this issue?

Chris

Re: Internet dropping since start of this week

Starlightbeebright — Mon, 16 Dec 2024 09:52:47 GMT

Chris, we are all experiencing issues, just look in the last three days how many people including myself are having this issue, no one has got back to me other than extremely unprofessional support over the weekend and three hour wait times to speak to someone, we need to know what is going on, I was told a new router would be sent out to me and then he changes his mind because he said my internet was fine, it is not fine, so many of us are experiencing issues.

Re: Internet dropping since start of this week

Chris-TalkTalk — Mon, 16 Dec 2024 14:18:18 GMT

Hi Starlightbeebright,

We are currently looking into this issue, please see the service status dashboard for updates - Service Status | TalkTalk Help & Support

Chris