topic Re: Internet keeps dropping in and out in Broadband

Internet keeps dropping in and out

Kaylee06 — Sat, 14 Dec 2024 18:33:27 GMT

For the past 3 days my internet keeps dropping. I have a games console connected with an Ethernet and the internet also drops on that. I have to restart my router a minimum of 20 times a day. I’m beyond frustrated. I’ve been trying to contact talk talk but get nothing but bots. I’m considering cancelling my contract

Re: Internet keeps dropping in and out

ferguson — Sat, 14 Dec 2024 18:37:56 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online tomorrow.

Re: Internet keeps dropping in and out

Sardar1 — Sat, 14 Dec 2024 19:05:39 GMT

exact same thing is happening to me have had to restart router every 30 mins for past few days

Re: Internet keeps dropping in and out

ferguson — Sat, 14 Dec 2024 19:16:42 GMT

@Sardar1

Please start your own topic and the support team will be happy to help.

Re: Internet keeps dropping in and out

Durhamwasp — Sun, 15 Dec 2024 10:48:09 GMT

Same thing happening to me

Re: Internet keeps dropping in and out

Starlightbeebright — Sun, 15 Dec 2024 11:12:09 GMT

You aren't alone, and live support takes about 3 hours to reply then does nothing to really fix the issue, disconnects you and you are back in a 3 hour cue, I guess this is where we are at now with services, and not to mention Downdetector says there isn't an issue, yet look at all the complaints.

Re: Internet keeps dropping in and out

Starlightbeebright — Sun, 15 Dec 2024 11:13:00 GMT

they are not helping, so people are replying to others to let them know they are also having the same issue.

Re: Internet keeps dropping in and out

Starlightbeebright — Sun, 15 Dec 2024 11:14:14 GMT

they are not getting back to people under 2-3 hours! on live chat. then disconnect you and you are back where you started. i hope everyone is going to be compensated because this is not fit for purpose.

Re: Internet keeps dropping in and out

Kaylee06 — Sun, 15 Dec 2024 11:20:38 GMT

I was waiting for a message for nearly 4 hours yesterday. I’m gonna be cancelling my contract and going to a new provider. The customer service is actually shocking.

Re: Internet keeps dropping in and out

Starlightbeebright — Sun, 15 Dec 2024 11:33:51 GMT

I know, something has definitely changed, i could understand if there was an issue they had gone out to fix but that clearly isn't the case and the customer service is crazy! I'm going to start looking as well today, maybe then they will get the message, its always down to greed, to save money, yet I'm paying £30 a month... make it make sense.

Re: Internet keeps dropping in and out

brita — Sun, 15 Dec 2024 14:30:16 GMT

I'm also waiting for complaints to get back to me. I had problems with internet dropping and not being able to use more than one device at a time, after two engineer visits the router (Shell energy) was changed and things better but today I have been billed with a charge for the second engineer visit! I will be looking to end my contract. I am sick and fed up of this company. I would never have chosen them as an internet provider, but had to, as my contract was sold on from Shell Energy - Octopus - Talk Talk.

Re: Internet keeps dropping in and out

Anonymous — Mon, 16 Dec 2024 10:52:33 GMT

Hi Kaylee,

I'm really sorry for the delay. I've run a test on the line now which is clear. I think this may be related to an issue that we have already raised and is under investigation with our Network and Faults Team at the moment. (white light on router/no connection) As soon as the team come back to me with an update then I will post back here to keep you updated.

Thanks

Michelle

Re: Internet keeps dropping in and out

Kaylee06 — Tue, 17 Dec 2024 17:00:14 GMT

I have changed the DNS to 8.8.8.8 and the secondary as 8.8.4.4. The internet hasn’t dropped since doing this. I think there is a fails with your DNS.

Re: Internet keeps dropping in and out

Sardar1 — Tue, 17 Dec 2024 17:22:17 GMT

hi kaylee

how can i change the dns i tried but it didnt work

Re: Internet keeps dropping in and out

Kaylee06 — Tue, 17 Dec 2024 20:21:10 GMT

Open your web browser, type 192.168.1.1 into the address bar and press Enter
Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
Select See internet settings
Select Manage advanced settings
Select TalkTalk WiFi Hub
Select DNS Tab
Make sure ON is enabled
Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
Select Apply

when you select the talk talk wifi hub I normally open that in a new browser or it will just keep asking me to put in the username and password again and again

Re: Internet keeps dropping in and out

Sardar1 — Tue, 17 Dec 2024 21:55:41 GMT

Ive just seen the message that the issue of white light no connection will be resolved tommorow

quick question i have is that i changed the dns server thing,so do just leave it like that or revert it to what it was before i changed it

Re: Internet keeps dropping in and out

ferguson — Tue, 17 Dec 2024 22:02:16 GMT

@Sardar1

Have you had any further interruptions since making that change? Some have it appears.

Re: Internet keeps dropping in and out

Kaylee06 — Tue, 17 Dec 2024 22:15:08 GMT

I’m unsure about that. I’ll probably change it back once I know it’s working again. This just works until they can sort it out

Re: Internet keeps dropping in and out

Sardar1 — Tue, 17 Dec 2024 22:18:23 GMT

Not yet,changed it at around 5 30 have had no problems

Re: Internet keeps dropping in and out

ferguson — Tue, 17 Dec 2024 22:23:36 GMT

Fingers crossed.