topic Re: Old router in Broadband

Old router

ChrisJD95 — Sun, 15 Dec 2024 22:35:33 GMT

I’ve had the same router since joining TalkTalk about 7 years ago.

Recently, my broadband fails to produce fast speed, no matter the router position or how many devices are connected and using the WiFi.

Since my router is very old, I therefore postulate that it just can’t run as well as it should, troubleshooting not being able to diagnose the issue, therefore would like to be sent a new and uptodate model router for WiFi and fibre.

Re: Old router

ferguson — Sun, 15 Dec 2024 22:36:56 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Old router

ChrisJD95 — Sun, 15 Dec 2024 22:40:03 GMT

Thank you! I’ve added those details now

Re: Old router

Chris-TalkTalk — Mon, 16 Dec 2024 12:08:53 GMT

Hi Chris,

Line test is passing and current sync speed is 76Mbps, what are your throughput speeds like?

Chris

Re: Old router

ChrisJD95 — Mon, 16 Dec 2024 12:12:28 GMT

Hi Chris,

The speeds have been up and down for the last week, ranging from 60mbps to 5mbps, especially happening in the evening and throughout the weekend.

Re: Old router

Chris-TalkTalk — Mon, 16 Dec 2024 12:16:16 GMT

OK, I've ordered a router, it should be with you within a couple of working days

Chris

Re: Old router

ChrisJD95 — Mon, 16 Dec 2024 12:18:11 GMT

Hi Chris

That is great, thank you! I hope the issue is just related to the router being very old and worn, and speeds improve.

Thanks

Chris

Re: Old router

Chris-TalkTalk — Mon, 16 Dec 2024 12:32:31 GMT

OK, no problem 🙂

Chris