topic Re: Internet issues, uncontactable customer service in Broadband

Internet issues, uncontactable customer service

Michelle579! — Mon, 16 Dec 2024 19:31:07 GMT

Hi.

My internet connection has been cutting out for over 2 weeks now.

I was told openreach needed to attend last week, but have tried getting on touch with you for ab update on this, both via telephone, and via your live chat, and have been unsuccessful.

Could I please have an update on this? If you're unable to provide the service im paying for can we please talk about terminating my contact early free of charge? I work from home (have had to commute and pay travel for the last 2 weeks), and cannot rely on an ISP who is uncontactable when support is needed.

Re: Internet issues, uncontactable customer service

ferguson — Mon, 16 Dec 2024 19:50:24 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Internet issues, uncontactable customer service

Michelle579! — Mon, 16 Dec 2024 19:59:32 GMT

Thanks! All completed now

Re: Internet issues, uncontactable customer service

ferguson — Mon, 16 Dec 2024 20:05:59 GMT

Cool, you should get a response in the morning.

Re: Internet issues, uncontactable customer service

Anonymous — Tue, 17 Dec 2024 09:54:55 GMT

Morning,

I'm sorry to hear this. I've run a test on your line now which has detected a potential line fault so I've passed this straight over to Openreach now to complete an external line investigation and I'll check again first thing in the morning for an update for you.

Thanks

Michelle

Re: Internet issues, uncontactable customer service

Anonymous — Wed, 18 Dec 2024 08:27:02 GMT

Morning,

The fault has been issued to a line engineer this morning so I'll check again this afternoon for a further update for you.

Thanks

Michelle

Re: Internet issues, uncontactable customer service

Anonymous — Wed, 18 Dec 2024 13:29:22 GMT

Good afternoon,

I've re-checked and the fault is still in progress with the Openreach engineer so I'll hopefully know more in the morning for you.

Thanks

Michelle

Re: Internet issues, uncontactable customer service

Anonymous — Thu, 19 Dec 2024 08:01:50 GMT

Morning,

We've received an update to advise that the fault has been cleared and closed. How is your broadband connection at the moment please?

Thanks

Michelle