topic Re: Internet dropping in Broadband

Internet dropping

Isabelsilva1 — Sat, 14 Dec 2024 14:43:17 GMT

For a few days I have been contacting talktalk about my dropping wifi. I have told them about my modem internet light is always off even when I have wifi. They keep saying that is not at problem and the dropping signal will be fixed in a couple of hours. Once again is not fixed and signal went down again after 4 hours. Do you think might be a problem with the modem?

Re: Internet dropping

Chris-TalkTalk — Mon, 16 Dec 2024 09:27:15 GMT

Hi Isabelsilva1,

I'm sorry to hear that you've been experiencing problems with your service. How has it been since you posted on Saturday?

Chris

Re: Internet dropping

Isabelsilva1 — Mon, 16 Dec 2024 22:30:11 GMT

Unfortunately still the same. And due to my shifts at work for the next few days I can't be in contact with talktalk at minute.

Re: Internet dropping

Debbie-TalkTalk — Tue, 17 Dec 2024 09:15:04 GMT

Hi @Isabelsilva1

Sorry for the confusion, do you mean the white light stays on the router even when the connection has gone off?

Re: Internet dropping

Isabelsilva1 — Tue, 17 Dec 2024 16:42:48 GMT

Hi Debbie

Yes thats right. The internet keeps dropping and there is no change in the lights in the modem or in the router. In my modem there is 4 lights, the internet is always off that's why I'm not sure if is anything wrong with it and if that's the reason for the internet keep dropping.

Re: Internet dropping

Debbie-TalkTalk — Wed, 18 Dec 2024 06:56:44 GMT

Hi @Isabelsilva1

Thanks for your reply.

This is the latest update on this fault.

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.