topic Re: WiFi issues in Broadband

WiFi issues

Lozza15 — Mon, 16 Dec 2024 21:12:49 GMT

I have spent 4 days and over 4 hours trying to get your online BOT to put me through to someone. Line tests and connectivity tests show problems yet I can’t get hold of anyone. Your phone lines shut at 5 so if you work you’re disadvantaged then online help is till 9 but you can’t get post the Bot. I can’t reset my box anymore than I have I need to talk to a human please!!!!!
I’ve been with you years but now considering leaving hope faster more reliable service!

Re: WiFi issues

fr8ys — Mon, 16 Dec 2024 21:19:39 GMT

It's been raised as an incident and us actively being work on for a solution.

It's on the incident dashboard which you can find here

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Updates will be posted there.

Re: WiFi issues

Karl-TalkTalk — Tue, 17 Dec 2024 08:46:15 GMT

You can also try using google DNS - 8.8.8.8 & 8.8.4.4 to see if this helps improve stability :

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

Thanks

Karl.