Internet repeatedly dropping out

JCWM1 — Tue, 17 Dec 2024 09:09:10 GMT

As with so many others, my internet is repeatedly dropping out since Saturday, white light on router remains on. Restarting or a hard reboot restores the connection but only for a period of time (can be 30 mins to a few hours), then it drops again. Live chat hopeless in terms of providing any help and all other routes lead me back to it.

I opened a case on Saturday (ref REP-15095440) and received messages yesterday afternoon to say the matter is resolved. It is not. But I cannot report it as still not resolved as live chat not working. Using this forum in the hope of being able to register that I am still affected by the issue.

At the very least can TalkTalk please provide some meaningful updates on its website about what is happening and when we can expect a resolution - there’s just a very general message about broadband outages, I’m sure you would get a lot less queries like this one if we were getting some proper information!

Re: Internet repeatedly dropping out

Debbie-TalkTalk — Tue, 17 Dec 2024 09:39:28 GMT

Hi @JCWM1

Apologies for this.

Our engineers are working to fix this issue ASAP.

As soon as we receive additional updates then I will post back on this thread.

Thanks

Debbie

topic Re: Internet repeatedly dropping out in Broadband

Internet repeatedly dropping out

Re: Internet repeatedly dropping out