topic Re: No Internet in Broadband

No Internet

Mikes2024 — Tue, 17 Dec 2024 08:56:31 GMT

I've been with no Internet connection for a 7 day's now. I I did try reset the router multiple times, called the service team, chat with robot and send the emails but still no solution for the problem.

How can i get to a real person on there to talk to?

Please help

Re: No Internet

fr8ys — Tue, 17 Dec 2024 09:47:47 GMT

When this happens do you get a solid white light on the Router and does it come back on after a reboot, or does it not work at all, even with a reboot?

Please confirm as if not working at all it is something different to an incident that is affecting many people at the moment and has been raised at the highest level for a solution.

Re: No Internet

Debbie-TalkTalk — Tue, 17 Dec 2024 10:12:36 GMT

Hi @Mikes2024

I'm really sorry to hear this.

Can I just check, does the white light stay on the front of the router when the connection drops?