topic Re: Network issues in Broadband

Network issues

JKLees — Tue, 17 Dec 2024 10:54:30 GMT

Hi,

The router is white but the network is not showing up on devices. When we reset the router it did show up once but then said the password was wrong even though it wasn’t. Any help would be greatly appreciated

Re: Network issues

Anonymous — Tue, 17 Dec 2024 11:10:47 GMT

Morning,

Can I just ask which devices are experiencing this issues please? Is it Apple IOS devices?

Thanks

Michelle

Re: Network issues

JKLees — Tue, 17 Dec 2024 11:33:30 GMT

It’s apple iOS and window

Re: Network issues

Anonymous — Tue, 17 Dec 2024 12:06:51 GMT

Thank you. What version of apple IOS do you have on the device please?

Michelle

Re: Network issues

JKLees — Tue, 17 Dec 2024 13:01:58 GMT

On my device it’s 17.3.1 but on others it’s 18.1.1 but we are all having the same issue of the network not showing up

Re: Network issues

Debbie-TalkTalk — Wed, 18 Dec 2024 06:53:02 GMT

Hi @JKLees

This is the latest update on this issue

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Re: Network issues

JKLees — Thu, 19 Dec 2024 12:18:59 GMT

just wondering if there are anymore updates as mine still isn’t working

thank you

Re: Network issues

Chris-TalkTalk — Fri, 20 Dec 2024 07:19:28 GMT

Hi JKLees,

How are you getting on, is it still not working?

Chris