topic Re: New build enquiry in Broadband

New build enquiry

Self-builder-John — Tue, 17 Dec 2024 11:59:39 GMT

Hi,

I'm building a self-build home next year in Suffolk and need some advice on getting the broadband cable from the overhead pole into my house. Can you let me know how I can contact a Talk Talk engineer so we can talk about it?

Thanks

Re: New build enquiry

Anonymous — Tue, 17 Dec 2024 12:14:44 GMT

Hi John,

If you're building a new build property you would need to arrange for it to be added to the Royal Mail database. Only then would you be able to place an order for a broadband connection. We don't lay the infrastructure ourselves so we wouldn't be able to set this up for you.

Thanks

Michelle

Re: New build enquiry

Self-builder-John — Tue, 17 Dec 2024 15:49:42 GMT

Michelle,

Thanks for the reply. Just to double-check, you're saying Talk Talk don't install the cable from the street to my house via a duct I will install under the drive? If that is the case, do I need to talk to someone like BT or Open Reach?

Thanks,

John

Re: New build enquiry

ferguson — Tue, 17 Dec 2024 15:58:21 GMT

You will need to contact Openreach directly.

Re: New build enquiry

Chris-TalkTalk — Wed, 18 Dec 2024 07:14:19 GMT

Hi John,

No we don't install the cable, as ferguson has said, you'll need to contact Openreach directly.

Chris