topic Replacement Router Request in Broadband

Replacement Router Request

Redsquirrel25 — Tue, 17 Dec 2024 20:46:21 GMT

My internet has been dropping in and out for a month and frequently shows a red light almost all of the time. I am using the shell router from having been switched and I believe it is faulty as all tests on the line have indicated this and not a connection fault. I would like to request a new router thank you.

Re: Replacement Router Request

ferguson — Tue, 17 Dec 2024 20:49:57 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Replacement Router Request

Gliwmaeden2 — Tue, 17 Dec 2024 21:22:20 GMT

You will need to contact the Shell Migration team via Chat or on 03451 720088 after 9am, @Redsquirrel25.