topic Re: Internet disconnections in Broadband

Internet disconnections

Gav_Knowles — Tue, 17 Dec 2024 18:42:09 GMT

My internet has been randomly cutting out since yesterday. The router light stays white but no devices connected can access the internet. Both times they started happening around 4pm until late. In the morning and up until 4pm it was fine.

restarting the router allows me to reconnect to the internet but between 30 minutes to 1 hour it cuts off again.

Did the line test yesterday and followed the instructions and it said it was my router. Turned off for 20 minutes and reconnected and the problem came back.

Re: Internet disconnections

KeithFrench — Tue, 17 Dec 2024 22:06:11 GMT

Is this using an iPhone at all? If windows from the command prompt, what happens if you try:-

ping 79.79.79.79

Don't worry if you don't understand the output, just copy & paste it into your reply or do a screenshot of it.

Re: Internet disconnections

Debbie-TalkTalk — Wed, 18 Dec 2024 07:04:15 GMT

Hi @Gav_Knowles

Apologies for this.

This is the latest update on this fault.

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.