topic Re: Internet connection dropping out multiple times a day ,white light on router still illuminated. in Broadband

Internet connection dropping out multiple times a day ,white light on router still illuminated.

Jeffl — Sat, 14 Dec 2024 10:26:49 GMT

I have to restart my router throughout the day to reconnect to the internet. This is a new problem only for the last week, I have changed nothing in my home regarding devices connections etc. Done line test via Talk Talk website and it says all ok. I need connection to work, whats happening!!!

Re: Internet connection dropping out multiple times a day ,white light on router still illuminated.

fr8ys — Sat, 14 Dec 2024 14:13:22 GMT

Openreach say they have issues in various regions.

Please see here for details.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Are you in one of these areas perhaps?

Please note that staff here are not back until Monday,

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Internet connection dropping out multiple times a day ,white light on router still illuminated.

Anonymous — Mon, 16 Dec 2024 09:18:50 GMT

Hello,

I'm sorry to hear this. The line test has detected a potential line fault (Battery Fault). Are you experiencing any issues with the voice service such as noise on the line or no dial tone please? Does your main socket also have a test socket?

Thanks

Michelle

Re: Internet connection dropping out multiple times a day ,white light on router still illuminated.

Jeffl — Tue, 17 Dec 2024 20:05:34 GMT

Hi Michele , to answer your question no and no. I don’t use the landline 📞 very often but no noise on the line. Still experiencing the same issue had to restart router three times today. This is an unacceptable disruption to the service.

Re: Internet connection dropping out multiple times a day ,white light on router still illuminated.

Debbie-TalkTalk — Wed, 18 Dec 2024 07:11:39 GMT

Hi @Jeffl

If the white light remains on the router when the connection drops then this fault will likely be linked to the below:

This is the latest update on this fault.

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.