topic Re: Inter in Broadband

Inter

Kiely — Tue, 17 Dec 2024 16:10:56 GMT

Hi my Internet is constantly disconnecting I have now took out a new contract and it's still doing it

Re: Inter

KeithFrench — Tue, 17 Dec 2024 22:31:53 GMT

What make/model of router do you have? What does the light(s) show on it when it disconnects? Does this affect wired (Ethernet) connections as well as wireless ones?

Re: Inter

Anonymous — Wed, 18 Dec 2024 07:54:19 GMT

Morning @Kiely

I'm sorry to hear this and we can look into this for you.

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle