topic Re: Internet in Broadband

Internet

Speckyboo20 — Fri, 13 Dec 2024 20:31:15 GMT

My internet keeps going off and then I have to turn router off and back on for it to work again annoying anyone had the same problem?

Re: Internet

KeithFrench — Fri, 13 Dec 2024 22:05:44 GMT

What make/model of router do you have? When it goes down, what happens to the lights on it? Does this affect just wireless devices or wired (Ethernet) ones as well?

Re: Internet

Speckyboo20 — Fri, 13 Dec 2024 22:10:01 GMT

I have attached a picture of the router, the light stays on white when it does it and effects wired and wireless devices

Re: Internet

KeithFrench — Fri, 13 Dec 2024 22:13:33 GMT

Hi @Speckyboo20

That looks like the Huawei DG8041W, it could probably do with replacement. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Internet

Speckyboo20 — Fri, 13 Dec 2024 22:15:27 GMT

Ok thankyou

Re: Internet

KeithFrench — Fri, 13 Dec 2024 22:16:10 GMT

You're welcome.

Re: Internet

Chris-TalkTalk — Mon, 16 Dec 2024 07:54:20 GMT

Hi Speckyboo20,

I've ordered a replacement router, it should be with you within a couple of working days

Chris

Re: Internet

Speckyboo20 — Mon, 16 Dec 2024 08:23:12 GMT

Thankyou so much

Re: Internet

Chris-TalkTalk — Mon, 16 Dec 2024 08:24:10 GMT

No problem 🙂

Re: Internet

Speckyboo20 — Mon, 16 Dec 2024 10:07:32 GMT

Did you get my address to send it too? As I not give it to you just wondered thanks

Re: Internet

Chris-TalkTalk — Mon, 16 Dec 2024 10:08:51 GMT

I used the billing address on our systems

Chris

Re: Internet

Speckyboo20 — Mon, 16 Dec 2024 10:09:38 GMT

That’s ok thankyou

Re: Internet

Chris-TalkTalk — Mon, 16 Dec 2024 10:16:55 GMT

No problem 🙂

Re: Internet

Speckyboo20 — Mon, 16 Dec 2024 17:32:43 GMT

Hi Chris I havernt got an email of confirmation of order for when it’s dispatched just to let you know

Re: Internet

Anonymous — Tue, 17 Dec 2024 10:27:50 GMT

Morning,

Once the replacement router has been ordered it usually arrives within 48hrs so I'd expect it to arrive tomorrow.

Thanks

Michelle

Re: Internet

Speckyboo20 — Tue, 17 Dec 2024 10:29:33 GMT

It’s ok I got a message from Royal Mail that it’s coming tomorrow thankyou

Re: Internet

Karl-TalkTalk — Tue, 17 Dec 2024 10:32:31 GMT

That's excellent. Test with the new router, and let us know if there are any issues.

Regards,

Karl.

Re: Internet

Speckyboo20 — Tue, 17 Dec 2024 10:50:06 GMT

I will do hopefully it works better

Re: Internet

Anonymous — Tue, 17 Dec 2024 10:51:57 GMT

Thank you 🙂

Michelle

Re: Internet

debtomnat25 — Tue, 17 Dec 2024 20:26:40 GMT

yes me for days now ! anyone have the answer ??