topic Re: No internet since 15:15 on 17 December 2024 in Broadband

No internet since 15:15 on 17 December 2024

cmgroves — Wed, 18 Dec 2024 10:07:16 GMT

The router LED is flashing orange.

Seems to be similar to previous faults on my line which occurred at the exchange.

Phoned customer support and the automatic line check returned okay. Was sent an email which provided a chat link which is pointless as I am unable to access the internet at home (I'm currently in the library).

Tried hard resetting the router.

Gave up trying to speak to someone at TalkTalk yesterday as no one was answering.

My home phone and mobile number are in my profile if someone can contact me, I should be home from 11am today.

Thanks.

Re: No internet since 15:15 on 17 December 2024

Anonymous — Wed, 18 Dec 2024 10:33:11 GMT

Good morning,

I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential external line fault so I've passed this over to Openreach now to complete an external line investigation. I'll re-check the fault again this afternoon to see if we have received an update back.

Thanks

Michelle

Re: No internet since 15:15 on 17 December 2024

Anonymous — Wed, 18 Dec 2024 13:47:04 GMT

Hello again,

I've received an update to advise that Openreach have resolved the fault. Are you now able to connect ok?

Thanks

Michelle

Re: No internet since 15:15 on 17 December 2024

cmgroves — Thu, 19 Dec 2024 09:25:46 GMT

Thanks for the updates. I managed to get through to customer service yesterday afternoon and they detected the fault. They spent quite a while talking with OpenReach to resolve it, seems to be somewhere between the exchange and my property. At the moment I'm in the library trying to book an OpenReach engineer to visit my property.

Re: No internet since 15:15 on 17 December 2024

cmgroves — Thu, 19 Dec 2024 10:01:58 GMT

Got an OpenReach engineer booked for tomorrow afternoon, hopefully they will resolve the issue

Re: No internet since 15:15 on 17 December 2024

Chris-TalkTalk — Thu, 19 Dec 2024 10:03:57 GMT

OK thanks, please let us know how you get on

Chris

Re: No internet since 15:15 on 17 December 2024

cmgroves — Fri, 20 Dec 2024 12:35:09 GMT

My internet came back about 30 minutes ago, just before 12. Not sure what to do now as the OpenReach engineer is still booked from between 1 and 6. I assume OpenReach fixed a fault at the exchange. Should I expect a call from them still? There's no update on my account and there doesn't seem to be a chat link that I can use to chat with someone online (as I did when I booked the engineer). I might try ringing customer support again.

Re: No internet since 15:15 on 17 December 2024

Chris-TalkTalk — Fri, 20 Dec 2024 13:01:02 GMT

The Openreach ticket just shows engineer dispatched, the fault hasn't been closed so there is still a possibility that the engineer will show up

Chris

Re: No internet since 15:15 on 17 December 2024

daveb38 — Fri, 20 Dec 2024 14:48:13 GMT

Same issue here I haven't had internet for 8 days it's ruining Christmas for all the family it's a absolute joke been a customer 20 +years not much longer

Re: No internet since 15:15 on 17 December 2024

Chris-TalkTalk — Fri, 20 Dec 2024 14:51:12 GMT

Hi Dave,

If you need assistance can you please start your own thread and we'll be happy to help

Chris