topic Re: Internet in Broadband

Internet

Manda4462 — Wed, 18 Dec 2024 17:40:02 GMT

My internet keeps dropping out

how do I speak to someone

Re: Internet

ferguson — Wed, 18 Dec 2024 17:47:06 GMT

Contact details for customer services can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you would like help on the community then please give us a bit more detail.

Re: Internet

mickey136 — Wed, 18 Dec 2024 19:02:04 GMT

Hope you have plenty of hair to pull out,it is not easy.It’s like playing pass the parcel,multiple line checks, router hard resets,6days later having had no internet ,the engineer arrives..He confirms yes your router is broken,he replaced it all good now.

Re: Internet

Debbie-TalkTalk — Thu, 19 Dec 2024 06:55:31 GMT

Hi @Manda4462

I'm sorry to hear this.

Can I just check, when the connection drops, does the white light stay on the front of the router?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie