topic Re: New Router please in Broadband

New Router please

MrBDad — Sat, 14 Dec 2024 16:46:05 GMT

Please can you send me a new router, as my old one has broken.

Can you confirm how long this will take to reach me?

Many thanks

Re: New Router please

Gliwmaeden2 — Sat, 14 Dec 2024 17:17:54 GMT

Staff won't pick this up before Monday, @MrBDad.

It usually takes a couple of days but we are now into the Xmas post period.

Re: New Router please

MrBDad — Sat, 14 Dec 2024 17:22:21 GMT

Thanks for your advice. I have accessed my daughters internet at her house to try and do an online chat, but that doesn't seem to work at the moment due to a backlog. Due to last weeks storm I expect. This was my last ditch attempt.

Re: New Router please

Anonymous — Mon, 16 Dec 2024 09:34:51 GMT

Morning,

I'm sorry for the delay. We can send a replacement router but can I just confirm what has happened to the orginal router please? Will it not power on? Have you already tried factory resetting the router? Once we've confirmed this then we can send a replacement router for testing purposes.

Thanks

Michelle

Re: New Router please

MrBDad — Tue, 17 Dec 2024 11:07:54 GMT

Hi Michelle

This is MrBDad's daughter here. The old router has suffered water damage, so needs replacing please.

Are you able to confirm once this has been sent please, as I will need to go and set it up for him.

Many thanks

Re: New Router please

Debbie-TalkTalk — Tue, 17 Dec 2024 11:52:37 GMT

Hi @MrBDad

Yes we can send a new router. Please can you send me a Private Message to confirm the account holders name and also your name?

I can then order the router for you.

Thanks

Debbie

Re: New Router please

Debbie-TalkTalk — Tue, 17 Dec 2024 13:31:42 GMT

Hi @MrBDad

Thanks for the Private Message.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Debbie

Re: New Router please

MrBDad — Tue, 17 Dec 2024 14:53:10 GMT

Many thanks for your help Debbie.

Re: New Router please

Debbie-TalkTalk — Tue, 17 Dec 2024 14:55:13 GMT

HI @MrBDad

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: New Router please

MrBDad — Thu, 19 Dec 2024 12:15:15 GMT

The new router arrived yesterday and is all up and running. Thank you Debbie!

Re: New Router please

Debbie-TalkTalk — Fri, 20 Dec 2024 09:09:08 GMT

Hi @MrBDad

I'm so glad to hear this, thanks for letting us know 🙂

Debbie