topic Re: No internet connection.- white light on router in Broadband

No internet connection.- white light on router

jamie95 — Thu, 12 Dec 2024 22:40:57 GMT

About a week ago my internet connection is intermittently disconnected. Once the router is rebooted internet connection is restored for a period of time. I think the router is broken. Can support provide help on this?

Re: No internet connection.- white light on router

Gliwmaeden2 — Thu, 12 Dec 2024 22:48:28 GMT

@jamie95, you'll need to complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Staff respond during the day, Monday to Friday.

Re: No internet connection.- white light on router

Debbie-TalkTalk — Fri, 13 Dec 2024 07:18:33 GMT

Hi @jamie95

I'm sorry to hear this.

The line tests are clear - no faults detected. I have ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: No internet connection.- white light on router

jamie95 — Fri, 13 Dec 2024 09:05:27 GMT

Ok, thanks Debbie. Will report back once the router arrives and I test it.

Jamie

Re: No internet connection.- white light on router

Debbie-TalkTalk — Fri, 13 Dec 2024 09:21:04 GMT

Hi @jamie95

Thank you 🙂

Debbie

Re: No internet connection.- white light on router

jamie95 — Wed, 18 Dec 2024 12:16:51 GMT

Well, so far so good with the new router. Connection seems stable again. Will monitor for a couple more days and report.

Re: No internet connection.- white light on router

Debbie-TalkTalk — Wed, 18 Dec 2024 12:21:47 GMT

Hi @jamie95

That's great news 🙂

If you do experience any further issues then please let us know.

Debbie

Re: No internet connection.- white light on router

Debbie-TalkTalk — Fri, 20 Dec 2024 12:40:58 GMT

Hi @jamie95

How's the connection been since your last post?

Re: No internet connection.- white light on router

jamie95 — Fri, 20 Dec 2024 18:07:34 GMT

Been fine so it seems like the new router sorted it out. Thanks. Will return the old one.

Cheers

Jamie

Re: No internet connection.- white light on router

Anonymous — Mon, 23 Dec 2024 07:01:46 GMT

Hi Jamie,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

Michelle