topic Re: Broadband router white light on but after resetting it still disconnects from everything in Broadband

Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Mon, 16 Dec 2024 22:15:50 GMT

White light on but no internet. After talking to TalkTalk tech help and them telling me to just keep resetting router it’s still disconnecting and there telling me everything is fine . When will the problem be sorted. They refused to send a new router even after engineer has been and said it’s a problem with the router.

Re: Broadband router white light on but after resetting it still disconnects from everything

Bruceshaw — Mon, 16 Dec 2024 22:19:16 GMT

Seems to be happening to a lot of people I’ve had a new router on Friday and new one does the same thing

Re: Broadband router white light on but after resetting it still disconnects from everything

Karl-TalkTalk — Tue, 17 Dec 2024 07:26:05 GMT

Our network teams are currently investigating as a priority. As soon as we have more information we will share this with our Community.

Thanks

Karl.

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Sun, 22 Dec 2024 12:20:47 GMT

Any update as still having to turn router off and back on everyday to get to connect to I pad and tv.

Re: Broadband router white light on but after resetting it still disconnects from everything

Gliwmaeden2 — Sun, 22 Dec 2024 12:48:50 GMT

Follow the Service Status Dashboard updates (under highlighted broadband button) here, @mshelly0402:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

I'll re-escalate this thread, but there won't be full time cover on here over the festive period.

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Sun, 22 Dec 2024 18:57:22 GMT

Thanks been following it but not been updated since 20th December. I’m still not getting WiFi for long.

Re: Broadband router white light on but after resetting it still disconnects from everything

Anonymous — Mon, 23 Dec 2024 07:14:34 GMT

Morning,

I'm sorry to hear this. Our engineers are still rolling out the fix at the moment. Can I just confirm, are you still experiencing the same issue of white light on the router but no internet connection?

Thanks

Michelle

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Mon, 23 Dec 2024 11:40:45 GMT

Yes still the same problem

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Mon, 23 Dec 2024 11:43:39 GMT

Yes still the same problem

Re: Broadband router white light on but after resetting it still disconnects from everything

Chris-TalkTalk — Mon, 23 Dec 2024 15:03:35 GMT

Hi mshelly0402,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Mon, 23 Dec 2024 15:20:56 GMT

Profile updated

Re: Broadband router white light on but after resetting it still disconnects from everything

Chris-TalkTalk — Mon, 23 Dec 2024 15:28:27 GMT

Thanks. Do you still have to keep on rebooting the router to get an Internet connection as I can only see a couple of reconnections in the last 6 days?

Chris

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Mon, 23 Dec 2024 15:34:05 GMT

I have turned router of a few times and have had to disconnect broadband and reconnect it back to talk talk lots of times as they keep loosing connection a lot it’s tvs I phones and I pad that have lost connection numerous times

Re: Broadband router white light on but after resetting it still disconnects from everything

Chris-TalkTalk — Mon, 23 Dec 2024 15:37:13 GMT

OK, can you try dialing 17070 from your TalkTalk landline and confirm that the number read back to you is your landline number

Chris

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Mon, 23 Dec 2024 16:40:46 GMT

I don’t have a phone connected to landline or have a phone to try it sorry

Re: Broadband router white light on but after resetting it still disconnects from everything

Chris-TalkTalk — Tue, 24 Dec 2024 08:06:37 GMT

OK thanks, approximately when was the last time that you rebooted the router?

Chris

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Thu, 26 Dec 2024 15:00:40 GMT

It went off again at 2 ish today 26th December. It worked ok for about 36 hours then the router disconnected from stuff and everything was buffering again. So I rebooted the router again.

Re: Broadband router white light on but after resetting it still disconnects from everything

Chris-TalkTalk — Fri, 27 Dec 2024 09:47:04 GMT

Thanks. Do you have another router that you can test with? If not then we can arrange to send one

Chris

Re: Broadband router white light on but after resetting it still disconnects from everything

mshelly0402 — Fri, 27 Dec 2024 11:25:01 GMT

No I don’t have a different router to try.

Re: Broadband router white light on but after resetting it still disconnects from everything

Karl-TalkTalk — Fri, 27 Dec 2024 11:57:13 GMT

A new router is on the way for testing.

Thanks

Karl.