topic Re: Certain websites and apps not working - okay on some devices but not others in Broadband

Certain websites and apps not working - okay on some devices but not others

Iolaire — Mon, 16 Dec 2024 16:36:36 GMT

I have the Fibre 500 package for well over a year now. It seems to work fine on some devices but on others certain apps and sites don't load or work.

On my laptop everything seems to work okay, but on my phone the banking app doesn't work. My housemate has more trouble - he cannot access lots of websites on his computer such as BBC iplayer and can barely use the wifi on his phone at all.

Re: Certain websites and apps not working - okay on some devices but not others

Anonymous — Tue, 17 Dec 2024 07:39:26 GMT

Morning,

Do you see any specific error messages when you can't access these sites? Have you tried powering down the router for a full 30 minutes and then retested again as this will clear the current session?

Thanks

Michelle

Re: Certain websites and apps not working - okay on some devices but not others

Iolaire — Sun, 22 Dec 2024 17:21:03 GMT

Hello. I've tried this and no improvement. There is no error message as such, some websites just time out and fail to load.

Re: Certain websites and apps not working - okay on some devices but not others

Anonymous — Mon, 23 Dec 2024 07:11:58 GMT

Hello,

Ok thanks for confirming. Which router are you currently using please? (make and model)

Michelle

Re: Certain websites and apps not working - okay on some devices but not others

Iolaire — Mon, 23 Dec 2024 22:52:33 GMT

I think it is 'FAST 5464 -1. T4'

Re: Certain websites and apps not working - okay on some devices but not others

Chris-TalkTalk — Tue, 24 Dec 2024 09:43:00 GMT

Hi lolaire,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Certain websites and apps not working - okay on some devices but not others

Iolaire — Sat, 04 Jan 2025 04:03:27 GMT

Hello Chris

Apologies for the delayed response over the Christmas/New Years period. I have updated my profile as requested - however I only have the one contact number

Re: Certain websites and apps not working - okay on some devices but not others

Gliwmaeden2 — Sat, 04 Jan 2025 10:09:03 GMT

I'll re-escalate this for you - it will be picked up again by staff after the weekend, @Iolaire.

Re: Certain websites and apps not working - okay on some devices but not others

Chris-TalkTalk — Mon, 06 Jan 2025 07:43:58 GMT

Hi Iolaire,

Thanks for updating your profile but could you also please add your account number so that we can locate you on our systems

Thanks

Chris

Re: Certain websites and apps not working - okay on some devices but not others

Iolaire — Fri, 10 Jan 2025 20:23:12 GMT

Hello Chris

I have now added my account number

Re: Certain websites and apps not working - okay on some devices but not others

Gliwmaeden2 — Fri, 10 Jan 2025 21:43:29 GMT

@Iolaire, are you able to keep in touch more with the forum during the week?

Staff are not on here at weekends, so to move this along a bit, you need to check back Monday and follow up. Late on a Friday will just hit the weekend again!

Re: Certain websites and apps not working - okay on some devices but not others

Anonymous — Mon, 13 Jan 2025 07:47:09 GMT

Morning,

Thank you. Could you confirm, specifically which devices can't access which specific websites and apps please?

Michelle

Re: Certain websites and apps not working - okay on some devices but not others

Anonymous — Mon, 27 Jan 2025 07:38:13 GMT

Morning,

Thanks for the PM. Would you like us to send a replacement router to see how this compares and to rule this out?

Michelle

Re: Certain websites and apps not working - okay on some devices but not others

Iolaire — Fri, 31 Jan 2025 08:19:39 GMT

Yes that would be great, thank you.

Re: Certain websites and apps not working - okay on some devices but not others

Chris-TalkTalk — Mon, 03 Feb 2025 08:11:04 GMT

Hi lolaire,

Could I just ask, do you also have an eero router?

Chris

Re: Certain websites and apps not working - okay on some devices but not others

Iolaire — Mon, 10 Feb 2025 19:43:24 GMT

Hello, I've received the replacement router and set it up but it doesn't seem to have made a difference. It's working on my devices as before but not on my housemates.

Re: Certain websites and apps not working - okay on some devices but not others

Chris-TalkTalk — Tue, 11 Feb 2025 14:00:36 GMT

Could you just switch the ONT and router off and leave them off for at least 30 minutes then switch back on and retest. Please let us know how you get on

Chris

Re: Certain websites and apps not working - okay on some devices but not others

Iolaire — Wed, 28 May 2025 20:46:39 GMT

Hello,

Apologies for the delay in getting back. I've tried the new router and restarting it several times but it hasn't made a difference. We do have an Eero thing but I've not been able to get it to work, I think my phone is too old to support the app?

Re: Certain websites and apps not working - okay on some devices but not others

ferguson — Wed, 28 May 2025 21:01:27 GMT

In light of the hiatus I have re-escalated this for you.

Re: Certain websites and apps not working - okay on some devices but not others

nomfezeko-TT — Thu, 29 May 2025 07:04:42 GMT

Hi there @Iolaire , thank you for reaching out, we are so sorry for such experience and inconvenience caused, when did you receive the new router?

-Fez.