topic Re: Router busted in Broadband

Router busted

Bruce196 — Tue, 24 Dec 2024 20:25:07 GMT

Hi, our router has busted, completely stopped working with no lights, typically on Christmas Eve. Possibly a power surge? Is there any help available from TalkTalk?

Re: Router busted

Gliwmaeden2 — Tue, 24 Dec 2024 20:32:02 GMT

Customer service is open during the day on Chat and by phone, @Bruce196.

See the Christmas opening hours on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Forum staff are not on here before Friday.

Re: Router busted

gem78891 — Tue, 24 Dec 2024 23:43:20 GMT

Mine too!

Re: Router busted

Chris-TalkTalk — Fri, 27 Dec 2024 09:15:29 GMT

Hi Bruce196,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris