topic I have an internet connection but my TV TELLS ME IT IS NOT CONNECTED in Broadband

I have an internet connection but my TV TELLS ME IT IS NOT CONNECTED

davsamp — Wed, 25 Dec 2024 09:52:02 GMT

I THINK I MIGHT NEED A NEW ROUTER WHICH WAS ORIGINALLY SUPPLIED BY THE POST OFFICE BEFORE THE PROVIDER WAS TAKEN OVER BY SHELL ENERY AND NOW TALK TALK.

I CAN CONNECT TO THE INTERNET FINE ON MY PC BUT MY TELEVISION TELLS ME I AM NOT IN FACT CONNECTED AND NOTHING I DO SEEMS TO RESOLVE THE ISSUE. TH TV SHOWS I AM NOT CONNECTED BUT IT IS SHOWING A MAC CONNECTION WHEREAS MY CONNECTION IS IN FACT POST_OFFICE_3D09_ SG ON THE BACK OF MY ROUTER BUT I CANNOT GET CHANGE THIS EVEN IF I DO A CHECK. MY ROUTERIS SEVEAL YEARS OLD SO MAY NEED REPLACING. CAN YOU HELP PLEASE?

Re: I have an internet connection but my TV TELLS ME IT IS NOT CONNECTED

Gliwmaeden2 — Wed, 25 Dec 2024 10:31:07 GMT

@davsamp, writing all in upper case is actually very tough on the eyes, as well as being considered "shouting" in public forum communications, so it's really best to use normal settings for your posts.

Staff will not be back on here before Friday.

There is some technical support available on 03451 720088 and Chat - see their opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

However, for all Shell Migration customers, staff usually refer the issue to the Shell Migration team.

You could ask to speak to them, but they are also not likely to be available before Friday.

Re: I have an internet connection but my TV TELLS ME IT IS NOT CONNECTED

Chris-TalkTalk — Fri, 27 Dec 2024 09:17:41 GMT

Hi davsamp,

As Gliwmaeden2 has said, you'll need to speak to the Shell migration team, they'll be able to help

Chris