topic slow and intermittent from old router in Broadband

slow and intermittent from old router

findlaybilson — Thu, 26 Dec 2024 21:25:37 GMT

Hello' I've been a talk talk customer for years and am still using the original router Huawei Hg633. I'm wondering if that's whats causing increasingly poor performance. Over the last few months I seem to be forever rebooting to improve or maintain service. I've ran your tests to router and the router is in the master phone box and I've never relocated it. It's starting to drive my two sons crazy - they are ps5 users but haven't really had an issue until the last few months. My friend had the same issue but got a new router....i never considered that it may be my old router thays the problem? Thanks in advance for any help. Ron

Re: slow and intermittent from old router

Chris-TalkTalk — Fri, 27 Dec 2024 10:34:03 GMT

Hi findlaybilson,

Welcome to the Community. Can you confirm that the telephone number in your community profile is your current TalkTalk landline telephone number

Thanks

Chris

Re: slow and intermittent from old router

findlaybilson — Sun, 29 Dec 2024 13:08:10 GMT

Hi Chris, yes that is my number. Ron

Re: slow and intermittent from old router

Anonymous — Mon, 30 Dec 2024 09:00:03 GMT

Good morning,

Apologies, I can't locate your details. Could you also add your Account Number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle