topic Re: WiFi not working in Broadband

WiFi not working

Xianyu — Tue, 24 Dec 2024 09:06:35 GMT

Router stopped working after 22nd December evening, phoned customer service yesterday 23rd but been pushed back saying someone will contact me yesterday but haven’t heard from anyone yet over a night now.

router keeps flashing orange light.

Re: WiFi not working

Chris-TalkTalk — Tue, 24 Dec 2024 10:18:27 GMT

Hi Xianyu,

Do you have our Full Fibre service?

Chris

Re: WiFi not working

Sophiehannah — Wed, 25 Dec 2024 11:31:36 GMT

I have the same issue. Can’t get through to anyone. Not had internet since 3am

i have full fibre. The white box 2 green lights are on. Just my router keeps flashing amber.

Re: WiFi not working

Gliwmaeden2 — Wed, 25 Dec 2024 11:52:54 GMT

You'd have to specifically ask for technical support as only that and accessibility support are available today and tomorrow, @Sophiehannah.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

However, if you need further support, forum staff are around on Friday (not at the weekend).

You must then return to the message board, rather than posting on another customer's thread.

You'd need to click on start a topic to begin, and also make sure that your profile information is complete.

Re: WiFi not working

Chris-TalkTalk — Fri, 27 Dec 2024 09:22:30 GMT

Hi Xianyu,

How are you getting on, do you still need assistance?

Chris