https://community.talktalk.co.uk/t5/Broadband/Total-loss-of-service-for-a-month-no-compensation-moved-and/m-p/3087426#M875995 <P>I had a total loss of broadband service for a month, went through so many service people trying to resolve the problem, every day hours chatting and repeating the steps to no avail. Was sent a new router, same problem. Had a few times during the month where i received an out of the blue message saying a fix had been applied, twice it fixed the service for a few hours but then not working again.&nbsp;</P><P>By this time i was fed up and moved to Plusnet, had great service ever since their install. They were supposed to cancel the service, i told talk-talk support that i was cancelling and sent the equipment back. I've not received compensation and still you try to charge me.</P><P>This is really bad service, you will lose a lot of customers in the future by continuing to treat customers in this way.</P><P>Not sure where i go from here, of-com?</P> Fri, 27 Dec 2024 17:58:38 GMT pdemoore 2024-12-27T17:58:38Z https://community.talktalk.co.uk/t5/Broadband/Total-loss-of-service-for-a-month-no-compensation-moved-and/m-p/3087426#M875995 <P>I had a total loss of broadband service for a month, went through so many service people trying to resolve the problem, every day hours chatting and repeating the steps to no avail. Was sent a new router, same problem. Had a few times during the month where i received an out of the blue message saying a fix had been applied, twice it fixed the service for a few hours but then not working again.&nbsp;</P><P>By this time i was fed up and moved to Plusnet, had great service ever since their install. They were supposed to cancel the service, i told talk-talk support that i was cancelling and sent the equipment back. I've not received compensation and still you try to charge me.</P><P>This is really bad service, you will lose a lot of customers in the future by continuing to treat customers in this way.</P><P>Not sure where i go from here, of-com?</P> Fri, 27 Dec 2024 17:58:38 GMT https://community.talktalk.co.uk/t5/Broadband/Total-loss-of-service-for-a-month-no-compensation-moved-and/m-p/3087426#M875995 pdemoore 2024-12-27T17:58:38Z https://community.talktalk.co.uk/t5/Broadband/Total-loss-of-service-for-a-month-no-compensation-moved-and/m-p/3089129#M876306 <P>Hi pdemoore</P> <P>&nbsp;</P> <P>To confirm, &nbsp;the fault was not actually fixed before you left? &nbsp;</P> Mon, 06 Jan 2025 14:22:35 GMT https://community.talktalk.co.uk/t5/Broadband/Total-loss-of-service-for-a-month-no-compensation-moved-and/m-p/3089129#M876306 Arne-TalkTalk 2025-01-06T14:22:35Z