topic Re: No wifi in Broadband

No wifi

MPCrowther1 — Sat, 28 Dec 2024 23:05:54 GMT

Hello

On the 19th my internet went down. The router has flashed amber since. When it first started, the talktalk site said about hub issues. I was away over Christmas till the 27th and had turned the router off.

Tried everything on the site, resetting, taking cables out etc

Longer it goes on, longer it's affecting day to day as I'm leaning on my phone's data to do anything.

Re: No wifi

Gliwmaeden2 — Sun, 29 Dec 2024 00:00:21 GMT

Technical support is available during the day on Sunday via Live Chat, @MPCrowther1:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Some forum staff are back on here from Monday to Friday, apart from NY Day.

Ensure that your community profile details are completed, with your Talktalk phone number or account number in Personal Information. Go via your avatar; settings; drop down menu to complete the details and scroll down to find the button to SAVE CHANGES.

Staff will need this information to identify your account.

Re: No wifi

Anonymous — Mon, 30 Dec 2024 08:51:34 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle