topic Re: Replacement modem/router in Broadband

Replacement modem/router

Selsdon01 — Sun, 29 Dec 2024 21:30:30 GMT

I have a rather old modem originally supplied by Shell. It is a VMG3925-B10C. It has an old firmware version which I am nervous about trying to update as it is obsolete equipment.

Can I get a new modem, please?

Re: Replacement modem/router

fr8ys — Sun, 29 Dec 2024 22:17:12 GMT

As a Shell customer you will need to phone and speak to the Shell Migration Team as staff here have limited or no access to Shell Systems.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

When you call is answered be specific and ask for the Shell migration team.

Re: Replacement modem/router

Gliwmaeden2 — Sun, 29 Dec 2024 22:17:32 GMT

You may still be directed to speak to the Shell Migration team, @Selsdon01.

Check opening hours for speaking to them on 03451 720088 or live chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Some staff will be back on here on Monday and Tuesday, @Selsdon01.

Make sure that your community profile is completed for staff to identify your account. Go via your avatar; settings; drop down menu. Complete details in Personal Information. Scroll down to find the button to SAVE CHANGES.

Re: Replacement modem/router

Karl-TalkTalk — Mon, 30 Dec 2024 08:59:06 GMT

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl.