topic Re: I have left talktalk this month and they have not sent a recycling bag for returning the router. in Broadband

I have left talktalk this month and they have not sent a recycling bag for returning the router.

Marcus15 — Sat, 28 Dec 2024 21:19:38 GMT

I was expecting a bag to be sent to me for returning the router, I am concered as I expect to be charged a fee if I never return it. One has not arrived and I was disconnected 3 weeks ago so this is urgent now. Does anyone know how I can request one?

Re: I have left talktalk this month and they have not sent a recycling bag for returning the router.

ferguson — Sat, 28 Dec 2024 21:23:04 GMT

Just make sure that your personal details including TalkTalk phone number or account number as was are complete on your community profile (click here) so that the support team can link your forum identity with your account and they can arrange this for you.

Re: I have left talktalk this month and they have not sent a recycling bag for returning the router.

Anonymous — Mon, 30 Dec 2024 08:50:24 GMT

Hi Marcus,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle