Router stopped working suddenly

KMcG77 — Mon, 30 Dec 2024 19:18:47 GMT

My router stopped working last night, displaying a red light on the Status button, and 2 green lights for wifi connections. I have completely disconnected the router (numerous times) for 2 minutes on one attempt and 12 hours on another, only to have the same result with the lights. I have also tried a reset by pressing the pinhole button on the back, again with the same result. I have zero connection to the internet, and I am now using a relative's internet to contact you. I will have to leave her house shortly as it is too late at night, so I give permission for her to be contacted; her details are saved on my profile.

Re: Router stopped working suddenly

Karl-TalkTalk — Tue, 31 Dec 2024 09:07:37 GMT

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl.

topic Re: Router stopped working suddenly in Broadband

Router stopped working suddenly

Re: Router stopped working suddenly