topic Re: Returning unused equipment in Broadband

Returning unused equipment

timnob1 — Wed, 01 Jan 2025 11:48:41 GMT

I cancelled a Broadband contract nearly a year ago, but never received a pre paid bag to return the equipment, which is unused. How can I order a pre paid bag ?

Re: Returning unused equipment

Divsec — Wed, 01 Jan 2025 12:30:52 GMT

Hi @timnob1 unless TT are harassing you for return I'd be considering recycling the router myself.

Re: Returning unused equipment

Chris-TalkTalk — Thu, 02 Jan 2025 07:39:15 GMT

Hi timnob1,

I've ordered a returns bag, it should be with you within 5 working days

Chris

Re: Returning unused equipment

timnob1 — Mon, 20 Jan 2025 16:58:15 GMT

Hi Chris the bag to return unused equipment has not been received. It should be sent to my home address, not the address of the care home where the system was to be set up., as my mother in law has since died and is no longer at the home

Re: Returning unused equipment

Gliwmaeden2 — Mon, 20 Jan 2025 20:58:51 GMT

@timnob1, make sure that you have the correct address showing in your community forum profile.

It doesn't appear to have been completed, but if staff are just referring to the related account, and that was for setting up the service in the care home, all correspondence will go there.

Please add your own address in Private Notes, near the end of Personal Information after going via your avatar; settings; ....finish by clicking on the button lower down still, for SAVE CHANGES.

Re: Returning unused equipment

Arne-TalkTalk — Tue, 21 Jan 2025 11:23:01 GMT

HI timnob1

You will need to add the correct address to the private notes section of your community profile.

Thank you

Re: Returning unused equipment

timnob1 — Tue, 21 Jan 2025 12:39:17 GMT

OK I've done that now. Please send the required bag to my personal address so that I can return the unused equipment. Thanks

Re: Returning unused equipment

Arne-TalkTalk — Tue, 21 Jan 2025 12:57:31 GMT

I have requested the bag to be sent to your address.