topic Re: Internet light on the openreach box is not on - no internet connection in Broadband

Internet light on the openreach box is not on - no internet connection

cheriekmak — Wed, 01 Jan 2025 13:12:49 GMT

Openreach box internet light not on. Speed test shows as fine. But internet is not feeding to devices. Reset multiple times, still no internet.

Re: Internet light on the openreach box is not on - no internet connection

cheriekmak — Wed, 01 Jan 2025 13:14:07 GMT

Re: Internet light on the openreach box is not on - no internet connection

Gliwmaeden2 — Wed, 01 Jan 2025 17:36:49 GMT

Staff will be back on here from Thursday, @cheriekmak.

Please complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu. Complete details in Personal Information. Scroll down further to find the button to SAVE CHANGES.

Re: Internet light on the openreach box is not on - no internet connection

Karl-TalkTalk — Thu, 02 Jan 2025 06:56:41 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl