topic Re: Return router bag not delivered in Broadband

Return router bag not delivered

Danwilson877 — Thu, 02 Jan 2025 09:21:32 GMT

I closed my Talktalk account and gave a forwarding address as I've moved house, however I still haven't received a bag with which to return my old router. How long does this usually take and could one be sent out to me please?

Dan

Re: Return router bag not delivered

Gliwmaeden2 — Thu, 02 Jan 2025 09:42:44 GMT

Add your new address in the Private Notes section of Personal Information, @Danwilson877 .

Go via your avatar; settings, drop down menu....complete the information for your old address, so Talktalk phone number or account number etc.

The new address must go further down, in Private Notes.

Scroll down further to SAVE CHANGES.

Re: Return router bag not delivered

Chris-TalkTalk — Thu, 02 Jan 2025 11:19:27 GMT

Hi Dan,

Can you update your community profile as Gliwmaeden2 has requested and we'll take a look at this for you

Chris

Re: Return router bag not delivered

Danwilson877 — Fri, 03 Jan 2025 09:12:06 GMT

Thanks both - I've updated my profile as requested

Re: Return router bag not delivered

Chris-TalkTalk — Fri, 03 Jan 2025 11:07:09 GMT

Thanks, I've ordered the returns bag, it should be with you within 5 working days

Chris