topic Re: Order Number required for router replacement in Broadband

Order Number required for router replacement

BM-Moh — Mon, 23 Dec 2024 16:29:54 GMT

Hello TalkTalk Staff, I have ordered a replacement router last Wednesday and haven't received it yet. I triple checked with customer service and they have confirmed it to be on its way but I wasn't provided/ couldn't find a Order reference. Please could I get another email since it has been a while past the delivery date and I'm concerned it has arrived in the wrong place. Thanks

Re: Order Number required for router replacement

Chris-TalkTalk — Tue, 24 Dec 2024 08:05:17 GMT

Hi BM-Moh,

The router hasn't been dispatched yet but I can see that it's on order. Can you bump the thread on the 27th and we'll check again

Chris

Re: Order Number required for router replacement

BM-Moh — Fri, 27 Dec 2024 15:30:50 GMT

Hey Chris,

So far I haven't received the router yet and I'm still unable to track the order. Can you Private message/ Email me the order number so I can track it down by Royal Mail. Thanks

Re: Order Number required for router replacement

Anonymous — Mon, 30 Dec 2024 08:16:15 GMT

Morning,

Can I just check, has the router arrived since your last post?

Thanks

Michelle

Re: Order Number required for router replacement

BM-Moh — Thu, 02 Jan 2025 11:16:37 GMT

Morning Michelle,

The router has arrived this morning and I'm all connected. Thanks for the help

Re: Order Number required for router replacement

Karl-TalkTalk — Thu, 02 Jan 2025 11:27:21 GMT

That's good news, thanks for letting us know.

Regards,

Karl.