topic New router to replace end of life Zyxel / PO Broadband router in Broadband

New router to replace end of life Zyxel / PO Broadband router

PH-TT — Thu, 02 Jan 2025 21:50:12 GMT

Hi,

I have the same problem as someone posted back in October: I need a new router, as the ZYXEL AMG1302-T11C provided by Post Office Broadband is end of life and has known security vulnerabilities.

Please could you help, or let me know if I should use the account/tech chat instead?
My tech savvy son-in-law is helping me to troubleshoot our intermittent internet connection, and this old/insecure router is the first thing we need to sort out before moving onto the other bits of the connection.
If you need more details please let me know. TT account number should be in my profile.

Thanks in advance!

Re: New router to replace end of life Zyxel / PO Broadband router

ferguson — Thu, 02 Jan 2025 21:56:15 GMT

Thank you for the thorough explanation and for completing your profile details. There still seems to be a bit of confusion whether former PO/Shell Energy customers can be directly supported via the community, or not. Hopefully the support team here can arrange a simple router replacement for you, they should respond tomorrow morning.

Re: New router to replace end of life Zyxel / PO Broadband router

Chris-TalkTalk — Fri, 03 Jan 2025 08:33:02 GMT

Hi PH,

I'm sorry but you will need to contact the migration support team on 0345 172 0088, they'll be able to help.

Thanks

Chris