topic Re: How to get a new router? in Broadband

How to get a new router?

gosland25 — Fri, 03 Jan 2025 09:11:52 GMT

We have just upgraded to a new package but never realised our old package had broadband and phone line included, we just thought it was the phone line. We have had all new installation today but we don't have a router - how do we go about getting a router please so we can use the broadband?

Thanks!

Re: How to get a new router?

Karl-TalkTalk — Fri, 03 Jan 2025 09:16:12 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: How to get a new router?

gosland25 — Fri, 03 Jan 2025 09:17:46 GMT

Hi Karl,

This information has now been updated!

Re: How to get a new router?

Karl-TalkTalk — Fri, 03 Jan 2025 09:19:04 GMT

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl.