topic Re: No Internet in Broadband

No Internet

Blunderpuss — Sun, 05 Jan 2025 13:56:38 GMT

My internet connection is completely off and the red light is showing on the router. (I've had to connect via a temporary alternative network to post this).

Re: No Internet

Ellie53 — Sun, 05 Jan 2025 14:09:40 GMT

Me too for the past 2 hours. I’m thinking it’s probably the weather that’s caused the problem…but I might be a bit naïve about that and it’s probably TalkTalk issues!

Re: No Internet

Blunderpuss — Sun, 05 Jan 2025 14:21:50 GMT

I've just received a message on talk talk chat saying it might not be fixed until FRIDAY???? What on earth is going on?

Thank you for your patience. All our experts are currently assisting other customers, and we are experiencing longer wait times than usual.

We’re aware of an issue that may be causing some Wi-Fi Hub routers to disconnect from the internet. Impacted routers may show a solid white light even though they’re not connected.
Our network teams are working on applying a solution, but it may take until Friday to ensure the fix reaches all customers.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to resolve this issue as quickly as possible.

Re: No Internet

Ellie53 — Sun, 05 Jan 2025 14:50:34 GMT

Friday? Yikes 😳

This is testing my New Year resolution to be more patient…and it’s only day 5!

I’m trying to be positive that the teams will have the problems resolved for us as soon as able.

Re: No Internet

Blunderpuss — Sun, 05 Jan 2025 15:19:42 GMT

You're right I'm definitely going to try more manifesting this year and thinking positively!

Re: No Internet

Gliwmaeden2 — Sun, 05 Jan 2025 15:35:06 GMT

If yours is not a white light issue, connected without Internet, that text was irrelevant, @Blunderpuss.

If you are in the NW / Manchester area, keep an eye on messages behind the highlighted broadband button on Service Status Dashboard:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: No Internet

Ellie53 — Sun, 05 Jan 2025 15:40:09 GMT

Mines just come back on - yeah.

Re: No Internet

Karl-TalkTalk — Mon, 06 Jan 2025 08:13:10 GMT

The Network issue affecting some customers in the North West / Manchester areas was resolved yesterday. Please let me know if you are still seeing any issues.

Thanks

Karl.