https://community.talktalk.co.uk/t5/Broadband/Dropping-connection/m-p/3089026#M876287 <P>My dropping connection is a recurring problem over the last few months. During that time my router was reset with software at least 3 times via online chat to the tech team, but the 'fix' usually only lasted from 0 to 7 days at best. I keep resetting the router myself, which also does not help. The tests to my connection (and other tests) keep coming up as 'fixed'. BUT my problem persists. I have previously read on this blog that, since I am a customer that was transferred to TalkTalk from Shell BB, my router might be needing replaced, but as the tech team keeps 'fixing' the problem they refuse to send me a replacement. Not sure where to go next.</P> Mon, 06 Jan 2025 10:45:05 GMT Demetrius1 2025-01-06T10:45:05Z https://community.talktalk.co.uk/t5/Broadband/Dropping-connection/m-p/3089026#M876287 <P>My dropping connection is a recurring problem over the last few months. During that time my router was reset with software at least 3 times via online chat to the tech team, but the 'fix' usually only lasted from 0 to 7 days at best. I keep resetting the router myself, which also does not help. The tests to my connection (and other tests) keep coming up as 'fixed'. BUT my problem persists. I have previously read on this blog that, since I am a customer that was transferred to TalkTalk from Shell BB, my router might be needing replaced, but as the tech team keeps 'fixing' the problem they refuse to send me a replacement. Not sure where to go next.</P> Mon, 06 Jan 2025 10:45:05 GMT https://community.talktalk.co.uk/t5/Broadband/Dropping-connection/m-p/3089026#M876287 Demetrius1 2025-01-06T10:45:05Z https://community.talktalk.co.uk/t5/Broadband/Dropping-connection/m-p/3089028#M876288 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/773585">@Demetrius1</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>I'm really sorry to hear this.</P> <P>&nbsp;</P> <P>We have a dedicated team who can take a look at this for you. At the moment we are unable to support Shell migration customers on the Community.<BR /><BR />To get the help you need please give the dedicated Shell Migration team a call on 0345 172 0088, they'll be able to help.</P> Mon, 06 Jan 2025 10:59:26 GMT https://community.talktalk.co.uk/t5/Broadband/Dropping-connection/m-p/3089028#M876288 Debbie-TalkTalk 2025-01-06T10:59:26Z