topic Upgrade of Router Huawei-HG633 in Broadband

Upgrade of Router Huawei-HG633

gerjone58 — Tue, 07 Jan 2025 06:33:53 GMT

Dear Sir/Madams

I have a problem with my Huawei-HG633 router. It rarely runs near the maximum speed of my internet package and constantly drops down to a crawl requiring me to re-start it, as a consequence of this frequently members of my family are unable to connect their devices when only 1 or 2 other devices are connected. I think I've had this router from possibly 2017 so its must be out of date. As a long standing customer would it be possible to receive a new router as a replacement?

Many Thanks

G REMOVED

Re: Upgrade of Router Huawei-HG633

Anonymous — Tue, 07 Jan 2025 06:36:41 GMT

Good morning,

I've edited your post. Please do not post any personal information on the Community. Would you like us to send a replacement router? This would be a Wifi Hub.

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Upgrade of Router Huawei-HG633

gerjone58 — Mon, 13 Jan 2025 12:39:21 GMT

Wi Fi hub installed - broadband seems better than with old router.

Thanks

G Jones.

Re: Upgrade of Router Huawei-HG633

Anonymous — Mon, 13 Jan 2025 13:07:55 GMT

Hello,

I'm glad to hear this and thanks for letting us know.

Thanks

Michelle