topic Broadband keeps dropping in Broadband

Broadband keeps dropping

Elliexo2003 — Mon, 06 Jan 2025 21:32:47 GMT

I’m in the north west Manchester SK area and wifi keeps dropping and has done since 03/01/2025.

I WFH and my broadband is vital. Never had any issues with connection just dropping and not coming back on for hours up until the above date and have been with talk talk for about 4 years.

Has anyone else been affected and has any advice on what to do other than just rebooting. I fear rebooting too many times will then cause even more damage (which a customer support person told me themselves) and I’ve already had to reboot 3-4 times the past 2 days.

Re: Broadband keeps dropping

Gliwmaeden2 — Mon, 06 Jan 2025 22:27:56 GMT

Please complete your community forum profile details for Talktalk staff to identify your account, @Elliexo2003.

Go via your avatar; settings; drop down menu.....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Staff will respond during the day.

Re: Broadband keeps dropping

Anonymous — Tue, 07 Jan 2025 07:36:38 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle