topic Re: Extremely slow and unreliable broadband service in Broadband

Extremely slow and unreliable broadband service

Dcollie — Tue, 07 Jan 2025 10:35:39 GMT

We have struggled with our broadband service since moving into our property in March 2024- dropped connections on a daily basis, service out for hours on a monthly basis and now we are struggling with a connection of less than 1mb/s- less than ideal when myselgf and my partner both work from home!

The testing on your site keeps coming up with "unexpected fault" and can't seem to diagnose- please can you help?

Re: Extremely slow and unreliable broadband service

Anonymous — Tue, 07 Jan 2025 10:51:35 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Extremely slow and unreliable broadband service

Dcollie — Tue, 07 Jan 2025 10:55:12 GMT

all updated

Re: Extremely slow and unreliable broadband service

Anonymous — Tue, 07 Jan 2025 12:01:41 GMT

Morning,

I've escalated this for you now and I've been advised that our technical team will be contacting you directly.

Thanks

Michelle

Re: Extremely slow and unreliable broadband service

Dcollie — Wed, 08 Jan 2025 15:20:20 GMT

I have not recieved any contact yet from your technical team - now over 24 hours since i raised complaint. Please advise

Re: Extremely slow and unreliable broadband service

Anonymous — Fri, 10 Jan 2025 06:43:44 GMT

Hello,

Can I just check if you've been contacted since your last post please? If not then I will chase this for you.

Thanks

Michelle

Re: Extremely slow and unreliable broadband service

Dcollie — Fri, 10 Jan 2025 11:29:45 GMT

Hi Michelle-

Thanks for checking in, yes i was contacted yesterday and have an engineer visit booked for next week.

Many thanks

Re: Extremely slow and unreliable broadband service

Anonymous — Fri, 10 Jan 2025 11:35:21 GMT

Morning,

I'm glad to hear this and thanks for confirming.

Thanks

Michelle